Average Reviews:
(More customer reviews)I purchased this computer because it was inexpensive for the components provided. I run a small business, and we were overdue for an upgraded system. Our old Compaq had served us for about 5 years, but was getting too bogged down.
This computer was promised with a Win7 upgrade, free of charge. When I received it, I immediately installed it, and it rendered my wireless network useless. After spending an hour trying to fix it, I had to call Dell for assistance. It was Sunday afternoon, and if our wireless did not work Monday, we would have to close up.
I found out something very important - DELL DOES NOT OFFER ANY SUPPORT OF WINDOWS other than paid support. It cost me $135 for someone to reset my wireless connection. I was told that most users will never have a problem with Windows, so they do not provide support. Microsoft told me that Dell is responsible for the Windows support for this product, but if they don't offer it, I could also pay Microsoft for assistance.
Now, a few months later, I'm having hardware failures. After 6 calls today - all of which were disconnected during transfers to tech support - I'm now stuck with an online chat, attempting to solve my problem. Very slow, tedious, and inconvenient, but you get what you pay for!
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